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How language problems bedevil the response to crises

Sitting on a muddy floor beneath a tarpaulin roof, Nabila, a 19-year-old Bangladeshi, fiddles with her shoelaces as she listens to Tosmida, a Rohingya woman in her mid-30s. Both are crying. Nabila, a student-turned-interpreter, says awkwardly: “She had it from all of them in her secret place.”

The struggle to tell the story of Tosmida’s gang-rape is not just an emotional but a linguistic one. Since some 700,000 Rohingyas escaped persecution in Myanmar and fled to Bangladesh over a year ago, many Bangladeshis like Nabila have suddenly found themselves with new jobs, as interpreters. Tosmida’s Rohingya and Nabila’s Chittagonian are related but not identical. Interpreters, quickly trained, must try their best to understand another language, and fill in the gaps left by cultural differences—including taboos about what victims can say.

The biggest practical issues concern health, says A.K. Rahim, a linguistics researcher working with Translators Without Borders (twb), a group that helps humanitarian agencies. In Chittagonian, health terms come from Bengali and English; scientific knowledge and vocabulary have trickled down from educated elites. But among the relatively few educated Rohingyas, health terms come from Burmese. Most—especially women, who tend to be cut off from the outside world and denied education—have not been touched by that learning. Instead they have developed their own lexicon. They avoid haiz (menstruation) and say gusol (shower). Diarrhoea, a common camp ailment, was routinely misdiagnosed in the first few months. Many Rohingyas reported, “My body is falling apart” (“Gaa-lamani biaram”), baffling health-care workers.

Sex is the trickiest minefield. In the Rohingyas’ conservative Muslim culture, women are not supposed to talk about sex or their bodies at all. They employ euphemisms, using different words to describe sex permissible by religion, or illegal sex and sex out of wedlock. Most of these terms are deliberately vague; they refer to “shameful spaces” and “secret places”. For rape, they might use a word that means forceful torture. This has legal consequences. “I cannot imagine a Rohingya woman standing up in court and saying, ‘I was raped’,” says Mr Rahim. Interpreters must be cautioned not to fill in gaps or encourage their subjects to say particular things; that could weaken a prosecution.

These problems are far from unique to the Rohingyas. Ellie Kemp oftwbadduces the situation in north-eastern Nigeria. For many of the women there, the word for “widow” is taboo. Instead they must be asked: “Do you have a husband? Did you have one? Is he dead now?”

Ms Kemp says crisis-responders often don’t know what language expertise they will need. They hire “local” workers, assuming that is enough. In Nigeria, these might be educated people who speak only English and Hausa, one of the country’s biggest languages. But Hausa may be of little use in Borno state, where the insurgency of Boko Haram rages. If aid workers are lucky, they may find people who know Kanuri, a kind of lingua franca in Borno. But even that might not help in a state where 28 languages are spoken.

Higher-status people—often powerful men—may know several languages and act as a bridge. But aid workers are typically trying to reach the most vulnerable. Ms Kemp notes that in the last Ebola outbreak in west Africa, women were affected worst, because most international advice on prevention came in English and French, which they were less likely to speak.

Some of these problems are intractable. But some are not. Downloadable glossaries (say, between a national and a regional language) can help an aid worker with a smartphone render technical terms in a way locals will understand. In future, automated translation tools such as Google Translate might extend to lesser-known languages. That will be difficult: translation software must be trained with a lot of parallel text that has already been translated by humans. So twb is giving some of its language data to companies such as Google and Microsoft for that purpose.

Outsiders often think an alien language has “no word for” a concept that is taken for granted in English. These problems are better thought of as cultural rather than linguistic: the words exist, but it is vital to have interpreters who know which can be used and when. In a crisis, aid agencies must work quickly; often they can spare their staff for only a day or two’s language training. That is time well spent.

The Effects of Cultural Differences on Global Business

by – SEPTEMBER, 26 2018

More businesses are entering the global market. It is vital for businesses to understand that cultural differences can affect how they perform in the local markets they are targeting. One of the first things to consider is communication because bridging the language gap is extremely important in business talks.

Cross-cultural challenges

As you learn more about cultural differences, you will encounter several more concepts, such as low-context and high-context cultures. In low-context cultures like the United Kingdom, the United States and Canada, communication is explicit and clear while in a high-context culture like Russia, communication is nuanced and implicit and there is more shared content. However, the opposite happens when negative feedback is to be given. Russia becomes direct, while low-context cultures tend to be indirect when negative feedback is called for.

Building trust is another challenge for businesses. The concept may be relationship-based or task-based. When doing business in China, for example, one of the ways to build good relationships involves spending time together at the dining table (drinking and eating). It is akin to building a strong network where gaining trust opens a path to success as cultural differences are set aside. The Chinese call this type of relationship ‘guanxi.’ In the United States, however, people tend not to have drinks with potential business partners often, unless necessary, so they can avoid embarrassing situations.

Another factor that affects trust building is the comfort of silence. In some countries, a few seconds of silence make the conversation uncomfortable. This happens in countries where the comfort of silence is low, such as in France, Italy and the United States. In Asian countries like Korea, Indonesia and Japan, however, the comfort of silence is high, which often results in Asians not being able to speak often during business meetings with people from Western countries. Asians are not likely to feel uncomfortable if the conversation stops for as long as 30 seconds.

Business executives should learn that cultural sensitivity is essential when engaging in cross-cultural business. Never look at cultural differences as weaknesses. Instead, respect cultural differences to gain success.

Gaining benefits from cultural differences

Accepting cultural differences provides you with a wide range of business expertise and gives you novel business insights to overcome business-related problems. It’s your way to cope with potential barriers regarding international business and culture.

It is vital for a global company to understand that there is a difference in the definition of culture per se and culture in relation to the context of international business. Culture is typically defined as a group of common and accepted standards shared by a specific society. When you put it in international business context, what one society considers as professional may be different for another foreign society.

You have to understand that cultural differences affect global business in three primary areas – organizational hierarchy, etiquette, and communication. Understanding them and recognizing their effects on your business will prevent you from creating misunderstandings with foreign clients and colleagues.

  1. Communication

Effective communication is vital to business success, whether you are a start-up or a big corporation. Although it is common to hear that English is the language of business, do not ever assume that you will be able to come across your foreign counterparts by using or speaking English.

When you venture into the international business arena, one way of bridging the cultural differences is through language. Understand the language your target market speaks and know how you use it to convey your message. In India for example, business professionals typically communicate in nuanced and indirect ways. This is opposite to the Finns who tend to be direct and brief in their communication.

Aside from the verbal communication, it is essential to learn that non-verbal communication is also extremely important when dealing with international businesses.

  1. Interactions

Gestures that are commonplace in your own country, like kissing people you meet on the cheek, making eye to eye contact and shaking hands firmly, may be taken as offensive or unusual by your foreign clients or business partners. As many business coaches will tell you, it is critical for you to remember the proper professional interactions when dealing with different cultures. Doing research on accepted and proper business etiquette is important. In some cases, you need to be extra observant of body language and at times, it is better to ask than commit a cultural faux pas.

  1. Etiquette in the workplace

When you are working for a multinational company, you are likely to encounter many differences, which prompt you to learn international business etiquette.

Put high importance on the formality of address when dealing with foreign business partners and colleagues. In some cultures, it is all right to address a person you’ve recently met by their first name, while in other countries, they would rather that you address them by their surname or their title. Canadians and Americans often use first names, even when dealing with new acquaintances. But in many Asian countries, such as Singapore, China and South Korea, you should always address a person formally by adding Mr. or Ms. before their surname. If you are in doubt, use the formal way of address.

Punctuality is something that is relative. When you deal with business partners, clients or colleagues from the United States, South Korea, Japan and Russia, you are expected to be on time. In Germany, you are even expected to be at least 10 minutes early for your appointment. In Greece, they expect foreigners to arrive on time but just like in Russia, you may expect your counterpart to arrive slightly late. Brazil is ambivalent. They could either be late by a few or several minutes unless you indicate that they follow the English time, meaning they should arrive at the agreed time.

In Malaysia, expect to wait up to an hour if your counterpart will be about five minutes late. They are not required to give an explanation, either. In China, it is acceptable to be at least 10 minutes late while in Mexico, it is quite normal for people to be late by 30 minutes for a business meeting. When doing business in Nigeria or Ghana, the appointed hour for the meeting may be one hour late or within the day. In Morocco, personal meetings could be delayed by an hour and in some cases, a day. When scheduling meetings in India, understand that being punctual is not one of their ways.

  1. Hierarchy in the organization

Cultural norms dictate how attitudes towards management and organizational hierarchy are perceived. In some cultures, junior staff and people in middle management may or may not be allowed to speak up during meetings. In some countries, it is difficult to question decisions by senior officers or express opinions that are different from the rest.

Attitudes are dependent on social equality or the societal values of a country. In some countries such as Japan and South Korea where respect for elders and people in positions of authority is deeply ingrained in the members of society, the concept is applied to the workplace as well. It helps in defining responsibilities and roles in the company and those holding positions in senior management expect deference from junior staff and a higher level of formality and respect.

However, the situation is different in Scandinavian countries. In Norway for example, societal equality is emphasized so the organizational hierarchy tends to be flat. The workplace environment calls for cooperation across all departments and informal communication is prevalent.

Differences in negotiating styles

Negotiation is a principal component of international business. Culture influences the way people behave, communicate and think. These characteristics are reflected in the way they negotiate. It is crucial for businesses to understand cultural differences during business transactions and find ways to hurdle the barriers these differences present.

Spanish speakers view negotiation as the means to have a contract, while in some Asian countries, negotiations are taken as the way to build stronger and firmer business relationships. The Japanese regard negotiation as a win-win process while the Spanish look at it as a win-lose process.

The way one communicates during negotiations should be carefully considered. Israelis and Americas are very direct, so you immediately know if the transaction is approved or not. The Japanese, however, tend to be indirect. You have to read and carefully interpret vague signs to know if they rejected or accepted your proposal.

Some cultures are very emotional like the Latin Americans. Most Asians, on the other hand, have a tendency to suppress their emotions and keep things formal.

Even the way different cultures handle contracts vary. Americans like to have every detail included in the contract because they want to anticipate possible eventualities and circumstances. The deal equates to a contract, therefore everything that was discussed and accepted during the negotiation should be specified in the contract. The Chinese, on the other hand, prefer a contract to have the general principles only, because for them, sealing a deal means forming a relationship with the business partner.

Remain competitive and successful in the global market

Cultural differences are sensitive issues and those who take the time to address these differences will have a better chance of remaining competitive and successful in the international business environment.

Businesses preparing to enter the global market have to diligently learn how cultural differences can affect their conduct of business in different markets. Their performance depends on understanding cultural diversity and that different markets have their own set of priorities, preferences and expectations. Day Translations, Inc. can help you navigate the complexities of cultural differences through localization.

Our translators live in-country, thus they have insider knowledge of specific cultures. They are also native speakers, assuring you that every nuance of the language is properly incorporated in the localization process. We share our wide experience and long-term expertise in translation and localization to ensure that your business can truly respond to the needs of your target markets. For your translation and localization requirements, you can send us an email at Contact us or call us at 1-800-969-6853 anytime night or day. We are open 24 hours a day, every day of the year, to quickly respond to your linguistic needs.

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